Prologue Performance Cycling Returns Policy

In the unlikely event that you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 30 days of payment. You must notify us in writing within 7 working days, by phone or email of your intention to do this quoting your order number. 
 
We will issue a refund or exchange the item for a different size / colour if preferred. Delivery charges are only refundable if the goods are faulty upon arrival and a return is made.
 
Where you require an exchange, for example, because a size has been incorrectly ordered, we will make a £3.95 charge to cover re-delivery costs. (Note: For larger items such as wheels, this charge may vary and you will be informed of the price before the item is sent).
 
Full payment for this must be provided before we will send out the replacement item.
 
For European and International orders the charge will vary depending on the current cost of delivery to that country. For an accurate price, please contact us before returning your item.
 
Sorry, we cannot accept returns of books or items where seals have been broken.
 
Please note :
 
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility.
The parcel can take up to 7 working days to be processed once received.
 
* Note: when trying on items of clothing, please ensure that you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the item. In the case of cycling shorts please ensure that underwear is worn when first trying them on. The item(s) must be returned in its original packaging with all labels and tags attached with all enclosed documentation.
 
We withhold the right to accept the return of any item where there is evidence that these instructions have not been followed.
 
For large items such as bikes and wheels we reserve the right to charge a re-stocking fee of 10% to cover our administration costs.