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Prologue

Reliability Ride Entry March 6th 2022

£5.00
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Pre-Order

With Pre-Order, you can purchase the latest items added to our store in advance of them arriving with us.

Your Pre-Order is prioritised (at no additional charge); meaning that as soon as the product arrives with us, we can wrap it straight back up; ready for collection via Click & Collect or despatch to you — it often never even hits the stock room shelves!

Pre-Launch

With Pre-Launch, the date when we expect to receive the product ourselves is still a little too hazy to be confident in accepting Pre-Orders.

So, instead, you can submit your email address against the item you are interested in and we will email you as soon as stock arrives on the system.

Estimated Delivery & Collection Dates

Estimated Delivery & Collection Dates are given on Pre-Order and Pre-Launch products. They are for indication purposes only and can change at any time without notice.

The dates we provide are based on indications given by our suppliers. Whenever we get updated information from our suppliers we will endeavour to update the Estimated Delivery & Collection Dates provided on product pages.

We estimate this will be ready for despatch to you or collection via Click & Collect on the Undetermined
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When you purchase this item, you will earn of rewards points to spend on your next purchase from us. You can spend your Rewards balance in-store & online.

Returns

In the unlikely event that you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 30 days of payment. You must notify us in writing within 7 working days, by phone or email of your intention to do this quoting your order number. 
 
We will issue a refund or exchange the item for a different size / colour if preferred. Delivery charges are only refundable if the goods are faulty upon arrival and a return is made.
 
Where you require an exchange, for example, because a size has been incorrectly ordered, we will make a £3.95 charge to cover re-delivery costs. (Note: For larger items such as wheels, this charge may vary and you will be informed of the price before the item is sent).
 
Full payment for this must be provided before we will send out the replacement item.
 
For European and International orders the charge will vary depending on the current cost of delivery to that country. For an accurate price, please contact us before returning your item.
 
Sorry, we cannot accept returns of books or items where seals have been broken.
 
Please note :
 
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility.
The parcel can take up to 7 working days to be processed once received.
 
* Note: when trying on items of clothing, please ensure that you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the item. In the case of cycling shorts please ensure that underwear is worn when first trying them on. The item(s) must be returned in its original packaging with all labels and tags attached with all enclosed documentation.
 
We withhold the right to accept the return of any item where there is evidence that these instructions have not been followed.
 
For large items such as bikes and wheels we reserve the right to charge a re-stocking fee of 10% to cover our administration costs.

Reliability Ride Entry March 6th 2022

Brand : Prologue

Code : RELIRIDE

Click Here To Download The Route

IMPORTANT INFO

The event is not a race. It is run on public open roads without marshals or signposts and riders must abide by the Highway Code. Riders are responsible for their own safety and must ride in a manner that is safe for themselves, other riders and road users.

Under 16/18:Under 16s must be accompanied by a parent or guardian. All under 18s must provide a consent form completed by their parent or guardian.

Click Here To Download A Consent Form

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